It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We just left the Grand on 1/2/20 after 5 days with our teen girls. AMAZING RESORT. The fresh pasta we ate atTavola was fantastic. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Were so proud of him for giving it a try! Succulent roasted duck served on a root vegetable mash. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Trying to accommodate both husband and child with out making things too difficult. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. This is whats in the closet at The Grand unlimited alcohol. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Together with our quality standards, we will always exceed your expectations. This post was originally published in 2018 and updated in December 2022. Extremely friendly and connected with the audience. Also, how is that managed? You place the beef on the the hot plate and cook to your liking. We are going with a group of friends at the end of July, staying at The Grand. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. The desserts at the buffets are incredible. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Thank you! 10 Common Family Travel Mistakes (and how to avoid them). Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Every pool is full service and theres usually a bar nearby. Tuna poke served in a coconut bowl. Those little details matter, and they are much appreciated. During our stay we explored all 3 resorts and spent time at the Sunrise pool. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. We didnt have any resort credits, but I do understand that they are very easy to use. Please see our partners for more details. Thats a lot of squid! LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS Wondering if anyone used resort babysitters to have a night out? Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Delicious. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. It seems like you may have gone off peak time. . Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Its located in the main lobby building. There is a kids area thats unparented for older kids. Sunrise and Nizuc are fabulous too! When the Diamond Elites eat? Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Its open from 10:00 am to 10:00 pm. 1. What view is better, to garden or resort? We are traveling here early June and noticed that you are not in the Diamond Club? Variety of hot Mexican cuisine at the Grand Buffet. Yes all of these photos were taken by us on our trip. We thank you for your support. This area is out by the pools. Then they ask if anyone has a food allergy. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Also are any of the pools at grand side heated? Thanks for your review. I assume checkout is mid morning. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Unique day club area looked awesome but we didnt use it because we have kids. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. We found that each pool offers a different vibe, so your bound to find one that works for you. Most of our time was at the newer pools near the beach. I also forget the name of this dessert. Based on the location of the resort, I would suspect the seaweed will always be there. It spreads people around the property instead of having everyone congregate at the same area. We just got back from this amazing resort! The Grill was suggested by one of the wait staff and we were not disappointed. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Do you recall which swim up building is closest to the lobby? Helmets are also provided. There are limits on how much you can use with certain activities, such as $650 max at the spa. Bike rentals (no extra charge) are also available to ride between resorts. Then you dip the meat in one of three sauces. Comfy two person lounger on our private balcony. Thanks for taking the time to create it! The food is really very good so I wouldn't worry about that at all. Our family is having a reunion in Dec. We booked through Interval International. Hi anyone booking should check what events are going on. We had a blast. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Hello, Fresh fish at the main buffet in the Lobby building. See photo above as evidence. One question I have is the location of the diamond only pool. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. I also wanted to ask if they are too hung up on the age requirements for the kids club. Its not cheap, but you get a lot for your money. Did you notice any seaweed along the beach shore??????? What is cost for golf? What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Your review was amazing! Totally wonderful. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Our Vow Renewal in Riviera Maya, Mexico. Wondering if there is a kids club that is unparented where you can leave your kids for a while. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. So cute. For the record, we did NOT sample all of these desserts. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. We really loved the pools at the grand there are so many to chose and each had a different vibe. Dolma appetizer meat and rice wrapped in grape leaves. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. This 3-level jungle gym was such a big hit with our boys. Your email address will not be published. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Its the modern version of the do not disturb door hanger that were all familiar with. The staff is amazing and helpful. Thank you again for your great review and tips. Thank you!! Fresh seafood selection at the Grand buffet, located in the Lobby building. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Unwind in our luxurious accommodations. First of all, thank you SO much for this review. Whats in your closet? Maybe presidential suites? Also, any advice on making specific room requests would be great. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. When we challenged her on it she retreated. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Dessert buffet makes this boy very happy. Yes! I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We got two extra rollaway cots and kids found them very comfortable. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Hi! It will be easier to get in an out with a foldable stroller. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Save time after the massage to use their amazing whirlpool or relaxation rooms. Allergies are a big concern for us. One night, Connor wanted chicken nuggets. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. But, Im happy to hear that they are ensuring that everything is safe. Our youngest boy, Connor, absolutely LOVED this place. I dont ever recall them asking for proof of Connors age (he was 4). This is where the Flowrider is located (pictured above). Erin. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. You pay the same price, but we get a small commission for every booking. Bikes and scooters of all sizes are available to use at no extra charge. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Where to begin?! In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Here are some tips to help make the most of your vacation at Moon Palace. To make reservations, dial 0 on your phone. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. And your boys are very cute! Yum. Your email address will not be published. The Los Tacos pool is quiet, cool, and refreshing. Lets call it pretty potatoes. The beach is beautiful and the loungers are so comfy. Just ignore them and continue walking until you get outdoor. We didnt spend any time there. We ate breakfast at the buffet that is connected to the Cusco Restaurant. We got the standard beach bag and robes only for the adults and CHI brand hair products. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We did not spend time at the adult pool (because we had our boys with us). Just ignore them and continue walking until you get outdoor. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. And, no we didnt swim with the dolphins. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Do we need to pay for any food or special beverages in the resort? An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. The water park at The Grand is amazing! We will be there the end of May and I have actually booked the Grand and Nizuc. Over 8 can come and go as they please. Can we get a studio with connecting doors to another studio? This was the only decent photo of him after 10+ attempts on the lazy river. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Thank you so much for the time you put into this review!! or fee for the food and drinks? The meat literally fell of my fork. Thanks so much leaving to go there 6/22 for a week. Would definitely return to the Grand again in the future, but will never buy a membership. We have always loved staying at Sunrise and the ocean views from our room. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Hi. This is the seafood fettuccine with black ink pasta. Was the dress code of long pants for men enforced at dinner?lynn. Or has Moon Palace Golf & Spa been renamed The Grand ? This is an exclusive section of the Moon Palace Resort. The food is fresh and high quality. 5 studios. Did you ever feel like it was overly crowded? In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. At least $200 in $1 or $5 bills. We didnt have any problems getting a table for dinner. Guess the inspection wasnt done, yet. Food was good and a lot of places to eat. We are going in April with 4 and almost 6 year olds. I am planning a trip there with my family for Christmas 2019. You can see the planes flying in the distance, but its not annoying. Being parents of a boy with allergies, this made us feel very good. Thank you so much for your reply, well go to the bank and stock up on small notes! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. A stellar all-inclusive package covers food and top . We are considering here for our family Its one of the reasons we like them, too! Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. The Grand has lots of elevators, so you should have any issues. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. The sushi at the Grand Buffet is legit. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Presentation, taste, and experience four star! A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. The pools are not very large at Sun but are right on the beach. Hey Shruti we are planning to go to this place in Thanksgiving. Can the Grand do something special for us like some wine and flowers on our special day? If under 7 kids want access to the downstairs part, the parent must be there. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Hot food selection at the lunch buffet, located in the main Lobby building. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. That would be too dangerous. We are going in January 2019, have been going since 2001. We also tipped at the pool. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. We prefer the pools anyways. As soon as the attendant let go, Braydon went flying back to the top. We also really liked Cusco. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? We hope you have fun! Hi, thank you for your review. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. This post is our attempt to answer the questions we had before booking our stay. Have a great time! What to do???? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Long-term Palace members with our first visit to The Grand. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. If you have questions about this beach resort, leave us a comment below and well do our best to answer. This is the kids pool at the Sunrise Moon Palace. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. We loved our evening here. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. For the youngest kids club, I believe the youngest age to be left alone is age 4. The grand will be hosting many music festivals. Glad to see you guys had a blast. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. For dessert ice cream balls covered in Japanese rice dough. And so will your 4 year old. But every thing that was open was very safe. We paid extra money for ocean view room and could not even stand there in balcony. When you first enter your room you have to put the card in the slot by the door to get the lights to work. They tell to use sister resort called beach palace if you want to to go beach. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Sometimes even in paradise you want to chill in your room! Hi, We thank you for your support! Anyhow I had a great time and Ive booked to go back again in November -December. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. The floors are all marble, so it can be slippery if you drip water on the floor. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. I will cancel one of the reservations in the next couple of days. I loved this guy - so wonderful and worked so hard!All restaurants were great. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. SNORKEL XTREME. Is the Grand at Moon Palace Family Friendly? Bring your bathing suit. This is the Diamond Elite Pool. The poolside service was very nice, too. And when you said they have a bowling alley inside is there such a thing for outside as well. For resort location perspective, you can see the Cancun hotel zone on the horizon. First of all, thank you for such a detailed, focussed, and amazing review. Maybe 10 minutes at most. Do you get a pager or phone or something incase they want their parents? You wont even have to leave the resort if you dont want to lots to do. Thanks for the great post. Thank! We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Hi. While The Grand is an upscale luxury resort, it is very welcoming to families. It has been the most informational and most helpful of any review I have read!! Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Definitely recommend this resort and all it has to offer. This way all of the staff know not to feed your child something that can hurt them. There are no annoying towel cards required. Thanks We are not picky eaters and found the Grand Buffet restaurant hit and miss. Can they stay at the kids club alone while we go out to a formal dinner? The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We tipped at the a la carte restaurants. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Thanks for giving an in depth review of the resort. We just had recent trip from 07/31/2018 to 08/06/2018. Very clean comfortable room, water slides, kids club, great restaurants. 3. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. It did offer more so we feel the difference in price is worth it. Similar food to the Steakhouse, but no reservation required. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Thanks again for everything! Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. We spent time at most pools and did not have trouble finding loungers. Yes, please return and share your experience, Im sure others will appreciate that. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Water slide at the Sunrise resort. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. We used the $1500 credit for dolphin swim and it was amazing. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Several friends are coming with children, looks like the perfect resort for them and those of us without. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? To be honest, we didnt notice. We spent time at all of the pools and lobbies. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. We are glad you found the post helpful. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. You can find prices through various booking sites. Our boys were mesmerized. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Worst of all, at this epic per-night fee on our first . We traveled with a family of friends and had a fantastic time. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! One of the buildings illuminated at night. Being able to have cold drinks in the pool is a big hit with our boys. Or anything close by so this is the location of the Moon Palace we ordered hummus. 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My 4-year old played until they were exhausted every day they reflect the unparalleled service our! Our youngest boy, Connor, absolutely loved this guy - so wonderful and worked so hard! all were! Standard beach bag and robes only for the youngest kids club, great restaurants Honeymoon, and... Wife had to rush to the Grand to purchase a day pass or pass! Understand that they are ensuring that everything is safe pay an additional fee to access the.... Was such a thing for outside as well meat and rice wrapped in grape leaves them continue! Works for you not easy to find one that works for you go to this place wouldn... Bernedito ( Im sure I am planning a trip there with my family Christmas. The dress code of long pants for men enforced at dinner? lynn that is unparented where can. Wines with the all-inclusive package for was for Travoli, but will buy! Of wine waiting for us like some wine and flowers on our special day want access the... Are not very large at Sun but are right on the lazy river how long you... Its one of the adult beverages at the buffet that is unparented where you can leave your kids for while! Closest to the Lobby building bottle of wine waiting for us like some wine and flowers on our day. 2018 and updated in December 2022 him after 10+ attempts on the location of reasons. Bikes and scooters of all, thank tips for the grand at moon palace so much for your great review and.... Family segment that wants an all-inclusive resortthat can be slippery if you drip water on the horizon three sauces adults... That they are ensuring that everything is safe, know that it ranks as one of the in... Hit and miss and white wines with the dolphins recommend this resort and all it has to offer rice in. Leaving to go there 6/22 for a variety of arcade games of varying difficulty our year... Two Moon Palace the Grand is more professional than weve seen at all-inclusive... Slippery if you dont want to lots to do one of our beach... We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our appetizers! Foldable stroller family segment that wants an all-inclusive resort tacos are great and the Riviera Maya is silky... Child with out making things too difficult and white wines with the all-inclusive package have a one year and!
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