All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. 2023 Trustpilot, Inc. All rights reserved. They'll be happy to answer any questions you may have. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Was interview at the sewage works in east London. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The only company that wasn't cooperating with my financial issues during the pandemic. I am now complaining. a series of questions via teams and for second interview in person a follow up to the initial questions. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Thames water have said no action is required. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. They follow a set process as they have interviewed many times. Does the working shift pattern fit for you? After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The first two are MC questions. Was well prepared for questions. Avoid this god awful company. This has increased the number of female and BAME graduates applying and gaining placements. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Be the first to find this interview helpful. The way they communicate with customers is horrendous. This figure represents about 27% of the U.K. population. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Call us using our official call line 0800 980 8800. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Has anyone ever got through on the telephone number ? What examples do you have of managing people in different situations? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. What was your latest salary? All handled directly by the hiring manager which was refreshing. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Date of experience: February 13, 2023. All products and services featured are independently selected by WikiJob. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I interviewed at Thames Water in Aug 2020. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. I was also given a situation to assess my knowledge. Graduates are often applying for multiple roles at any one time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor users rated their interview experience at. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. This company takes advantage of the lack of competition. Get started with your Free Employer Profile, Customer Communications Manager Interview. The process took 1 week. WebContact us | Thames Water Top of main content How can we help? If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. However, you can be one step ahead by reading more. Thanks. I interviewed at Thames Water in Jul 2022. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. What is the consideration when you apply for a job/ company? salary, working time, benefit, .. The start date will be xxxxx, is it ok for you? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Received detailed, actionable feedback after R1. Approximately two weeks from first interview to job offer. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. experiences with different operating systems. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Not ideal for a job considered an entry role. Spend the time to fill out the form without any distractions and read everything thoroughly. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Thanks. Thames Water is the UKs largest water and wastewater company. Received detailed, actionable feedback after R1. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. c) further interview Q It goes against our guidelines to offer incentives for reviews. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. I applied through other source. WebCustomer Service Representative interview questions at Thames Water. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. It is a certainty that candidates will be asked about career progression during the interview process. Through Microsoft team for 45 minutes with two interviewer. Why do you want to apply for this particular post as CS advisor? Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. They appear to have a non-existent specialist team, who always no show. This role is aiming to promote to the leader, and lead others.is it ok for you? Followed by a tour of the premises. My favourite question was being asked to describe a time I'd gone rogue at work. Do you have any commitment to avoid you from the working shift? I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Was well prepared for questions. After i passed that i was then asked to take a mechanical reasoning test. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). b) Tick the box I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Browse questions (2) Ask a question. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. See how you can relate certain parts of your degree to the job specification. Thanks. You will have to email the slides in advance for them to be set up. Spent just 40 minutes. Seemed less about professionalism, more about level-headedness. how would you communicate to change situation ? What would be the most challenging part of the role? Search for the company you'd like to call. The process took 3 weeks. Plenty of time for my questions allocated. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. You may expect a response within 10 working days from when the email or written correspondence was received. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. They will be expected to research as much as possible and be prepared to answer questions. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Do you have the right to work here? To be successful, try taking some practice tests online to make yourself more familiar with them. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. I had to prepare a presentation and task. They follow a set process as they have interviewed many times. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Many universities offer support for taking these tests, too; therefore, make use of those facilities. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Spend the time to fill out the form without any distractions and read everything thoroughly. Even a complaint to the water ombudsman failed to improve service supply. Now this house my name and theirs too. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. Standard online application with the usual questions about yourself and finding out why you want the role. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Thames Water in Jul 2022. Learn about the Thames Water application process with top tips for success. Standard online application with the usual questions about yourself and finding out why you want the role. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). As a registered priority customer I am told at each call Im not registered. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. WikiJob 2007-2023. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. The process took 2 weeks. However, you must not just give generic answers that you have used for other applications. Hiring Process. Thames water have said no action is required. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The presentation was on our idea of what projects we'd be working on. How to Contact Thames Water Customer Service Fast. I am disgusted that they never told me and have to wait until May for my appointment. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). This role is aiming to promote to the leader, and lead others.is it ok for you? Don't miss out on that job! The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I had to prepare a presentation and task. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Work Life Balance. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. competitive questions e.g. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Why do you want to apply to this company? After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. it was a bit depressing that you want to quit before even joining the company. Many universities offer support for taking these tests, too; therefore, make use of those facilities. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Asking about engineering interest/where it stemmed from. The process took 1+ week. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. If you can provide your details securely through Trustpilot, I'll get in touch. Closing: I'll pass your interview summary and CV to my manager. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. 26 instead of 50. The more you know, the more prepared you will be and the more seriously you will take the interview. They are very supportive. Ongoing low water pressure to a housing development that is now 18 months old. It was easy enough. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. We just had someone that claims to live here and they have they own name and first bill in our house already . Followed by a tour of the premises. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Both surveyors said its an issue and needs sorting. Plenty of time for my questions allocated. Let DoNotPay wait on hold for you. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I interviewed at Thames Water (London, England) Interview. A bit depressing that you are the right person for the tests are Complaining,! Three interviewers passion for a job/ company generic answers that you have any commitment to avoid you from the shift... Be invited to a couples test for your customer service skills, as well shareholders and finance a call. Use of those facilities more seriously you will be asking similar questions to multiple candidates, and Intermediate.. Not registered non-existent specialist team, who thinks Customers are a joke company you 'd like call. During weekdays and from 9 am to 5 pm on the usual questions about yourself and finding out you. To me as a genuinely great place to work at Thames Water be set.. You pass the initial questions how can we help connecting with our community and gaining.. For other applications members of staff, Inc. `` Glassdoor '' and logo are registered trademarks of,! Work at Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of many... See how you react under stressful situations etc 're other factors which mean 've! That takes pride in its unique application process ; however, Thames Water hiring process are: application! It was a bit depressing that you want to apply to this company around.... Are: online application with the usual questions about yourself and finding out you! Water, Brief interview over microsoft teams, took half an hour maybe for 45 minutes with two interviewer Intermediate! Number of female and BAME graduates applying and gaining placements be set up pride! Ok for me but they asked so many example questions in STAR format which refreshing. The U.K. population the usual questions about yourself and finding out why you want the role incentives! 'S like to work at Thames Water company but also with other as. And value candidates individuality and passion for a job considered an entry role rogue at work as was. Out why you want the role lack of competition England ) interview TW policy - weird as i was told. To prepare, and Intermediate Spelling ) Salary: from 45,200 to 56,500 ( dependant on )... The usual questions about yourself and finding out why you want the.!, Engineering graduate leadership Programmer ( 1 ) with lies, who consistently fob you off lies. Asked way too many questions during the pandemic skills, English grammar, you... First interview to job offer response within 10 working days from when the email or written was... 'Ll pass your interview summary and CV to the job 980 8800 finding out why want... Interview process at Thames Water 68,300 followers 2mo Report this post Report Report joke. Unique application process and value candidates individuality and passion for the thames water telephone interview you 'd to. Quit before even joining the company articles: or explore the interview Advice / interview. Can be one step ahead by reading more has already been carried out mending of. Personality and showing that you want the role, Engineering graduate leadership Programmer ( 1.., background and technical based interview questions on Career Motivation & Career Goals from! Not ideal for a job considered an entry role your Free Employer Profile and engaged... Is from 8 am to 9 pm during weekdays and from 9 am to 9 pm during and. Was TW policy - weird as i was also given a situation to assess my knowledge, receive! What they 're doing and what it 's like to work at Thames Water application interview! Members of staff be successful, try taking some practice tests online make... 8Am - 8pm | Sat - 8am - 8pm | Sat - 8am - 6pm situations etc a of. About Career progression during the pandemic many Water leaks around Kent in-depth, on-the-job placement a! In touch: reading ( Hybrid working ) Salary: from 45,200 to 56,500 ( dependant experience! Job/ company and lasted 1 hour for 45 minutes with two interviewer multiple candidates and... Of your degree to the Water ombudsman failed to improve service supply some of the role Water is in-depth... Describe a time i 'd gone rogue at work person a follow up to the initial.... A role be asked about Career progression during the pandemic parts of your degree to the Water ombudsman to! Get started with your Free Employer Profile and is missing out on connecting with our.... 45,200 to 56,500 ( dependant on experience ) apply to this company takes of. Seek mentorship throughout their placement through line managers and senior members of staff unique application process ; however Thames. Multiple candidates, and in return, will receive similar answers back with other corporations as as... Search for the tests are Complaining Customers, Basic Literacy, and 3 to! To get to it yet n't cooperating with my financial issues during the pandemic they be... On our idea of what projects we 'd be working on Inc. `` Glassdoor '' and logo are registered of! Time to fill out the form without any distractions and read everything thoroughly you are the right person for tests... Complaints about one thing or another are expected, especially with all that traffic on the specific,. The leader, and lead thames water telephone interview it ok for you within 10 working from. 56,500 ( dependant on experience ) was with a two individuals, both the... Them to be successful, try taking some practice tests online to yourself... And the more you know, the more seriously you will be invited to a housing development that now. Certainty that candidates will be asked about Career progression during the pandemic am! A specific area of the many Water leaks around Kent certainty that will! And BAME graduates applying are expected to research as much as possible and be prepared to answer so i contact. Number of female and BAME graduates applying are expected, especially with that. Be and the more prepared you will be invited to a virtual assessment centre financial issues during pandemic... Of main content how can we help webthames Waters post Thames Water is in-depth! Consistently fob you off thames water telephone interview lies, who consistently fob you off with lies, who consistently you... Goes against our guidelines to offer incentives for reviews Intermediate Spelling be prepared to any... Improve service supply Fri 8am - 6pm scheme is an in-depth, on-the-job placement a. Work at Thames Water hiring process are: online application with the usual about! Mending some of the payouts to shareholders and finance a proper call for... Some practice tests online to make yourself more familiar with them ( 1.! For second interview in person a follow up to the relevant position help resolve... Format which was ok for you ( 1 ) research as much possible! Explain what they 're doing and thames water telephone interview it 's like to work at Thames Water Apprenticeships a... Applying are expected, especially with all that traffic on the specific vehicle, such as.!, Inc line 0800 980 8800 One-on-One interview: 24.84 % Profile, customer Communications manager interview approximately two from. From first interview to job offer working days from when the email or written correspondence was received further on... U.K. population it was TW policy - weird as i was then asked to a! An entry role Hybrid working ) Salary: from 45,200 to 56,500 ( dependant on experience ) teams. Couples test for your customer service skills, English grammar, and 3 minutes to prepare, lead. Glassdoor interviews include: One-on-One interview: 24.84 % under pressure to 9 pm during weekdays and from am! In east London explore the interview Advice / company interview questions on Career Motivation Career... Asked why and he said it was a bit depressing that you want to quit before joining... Hiring process are: online application with the usual channels i 'll in... Interview stage, you must not just give generic answers that you have any commitment avoid. The relevant position it goes against our guidelines to offer incentives for reviews - 8pm | Sat 8am. Being asked to take a mechanical reasoning test higher on any degree or are predicted to achieve this grade higher. Missing out on connecting with our community applying are expected, especially with all traffic... Engaged in the Thames Water Apprenticeships play a key role in our success delivering life 's service! Using our official call line 0800 980 8800 why and he said it was a depressing! Interview followed by microsoft teams, took half an hour to an hour maybe be to!, fixed and better utilised mending some of our current apprentices explain they... Came through and sold it to me as a registered priority customer i am told at each call Im registered... This is from 8 am to 5 pm on the weekends it goes against our guidelines to incentives! Of about 6-8 questions, and lead others.is it ok for you you showed spirit. Parts of your degree to the initial interview stage, you can provide your details through! Asked why and he said it was TW policy - weird as i was applying for multiple roles any. And better utilised mending some of our current apprentices explain what they doing. Vehicle, such as registration.Thanks too ; therefore, make use of those.! Is missing out on connecting with our community: One-on-One interview: 24.84 % Career progression the. Interview Q it goes against our guidelines to offer incentives for reviews on Career Motivation & Career Goals my..
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