Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Yes, others are using data too. Doordash Interview Questions with Answer Examples. While I may think my train of thought is the best, the experiences of others often help provide the best view. From the S-1: If you want to stay in operations, you can move into leadership either on your team or for another side of the business. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Bain & Company Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. make each market and order more efficient. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. How big is the problem? Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Were there any challenging times when you felt like the company wasn't going to succeed? higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. When Im talking to Dashers, Im always trying to learn: Why are they dashing? Theres tremendous value in having fresh eyes on a problem. Uber 52bd9. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. The interview process includes a phone screening, an online assessment, and a final in-person interview. The following Q&A has been edited for length and clarity. Hey everyone. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Fv 27, 2023 . You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Where and how should we introduce the product to customers? Amazon Prime and a Costco membership come to mind, for a comparison. PwC, Go to company page What matters to them, and how can we build a product that helps them achieve their goals? We socialize after work a lot. Posted 1:12:12 AM. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. The whole DoorDash platform is built with a microservices architecture. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. I studied mechanical engineering at Brown University. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. If the experiment proves successful, the idea may be considered to be productized. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Did he reply to any of the previous DMs? DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Everyone here is on the same team. Everyone wants to contribute the strongest strategies they can to improve our overall approach. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). About the Role. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. I can provide detailed insights. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. This is a great way to save money on DoorDash, especially if you're a regular customer. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. They can name all the rock star Dashers and bestselling merchants. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Lets assume 8% for simpler math. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Doordash interviews can vary in difficulty depending on the position you are applying for. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. How quickly can you pivot to make day two a different story? lower customer acquisition cost, as theres less competition in these markets. Any tips on what to expect from the Strategy & Ops interviews? Sign up for free newsletters and get more CNBC delivered to your inbox. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. I plotted the number of orders vs. GOV below. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. RIP DoorDash hiring process. The framework above is a simplified version of how we currently work with S&O partners. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Got an email rejection a few days later. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Were curious too. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. So why is that? Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Any industry has a key transaction that measures the exchange of value. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. But that doesnt really matter, because what matters is execution and putting the strategy to work. As a result, much of the DoorDash marketplace is now driven by data. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. The organization is divided into seven regions across the U.S. and Canada. Sony, Go to company page I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. We do demographic research in each market, write up our strategy, and then implement. But generally, we try to stick to our six- to eight-week plan. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. How efficient is a given Dasher, and are we paying them accordingly? acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. We try to make it feel like everyones working in the same place, rather than across the continent. There was no researcher dedicated to this vertical. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. About the Role. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Were definitely not going in blind. When it does, more details would need to be fleshed out before we make the offering available to everyone. Theres a dedicated Customer Acquisition Team with a business leader. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. I have a business degree and went right into consulting, which eventually got monotonous. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. The whole process takes six to eight weeks. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Uber, Go to company page A data platform that drives intelligence and automation. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Interview Questions Behavioral: How would you handle working with cross functional partners? Clearly, DoorDash is over-indexing on data capabilities in their organization. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. what menu item to present first), and understand what option of the experiment drives desirable behavior. May 31, 2020 5 11. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. View: 3842. kick off marketing efforts to bring in customers. Its a fixed amount that may grow with inflation, but thats it. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. But we celebrate each others successes and learn from each others challenges too. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. "We can't really speed up [the. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Im also tracking growth and making sure we hit our numbers. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Click the link in the email we sent to to verify your email address and activate your job alert. Are deliveries being made on time? That number drops to 2% in the subsequent years to keep customers on the platform. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. For example, there are more women working in our headquarters, and especially on our Engineering team. All with excellent data engineering teams. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. signed a deal with a national retailer, BevMo. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. The breakdown of each cost is shown on the checkout screen. Ive learned to love being wrong. The best data is useless when you cant put it to action. Can someone else please DM me as well! Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Ive heard this repeated often: Speak as if youre right. There might be one operations person who stays longer, to manage the transition to the full-time team. This also means that we've been able to create more economic opportunities for merchants and Dashers. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. If your end goal is, say, product management, this is a great way to get there. Are we adding new customers and, more importantly, are those customers coming back? Its a bit difficult to define what I do, because it changes every week but thats how I like it. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). via marketing, promotions, etc. So you need to be willing to try various solutions, with urgency and without fear. They first identify an opportunity or get tasked to solve a business problem. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). Everybody wins with more order volume on the platform. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Were judged not on whether our experiment fails, but whether we fail to experiment.. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Free interview details posted anonymously by DoorDash interview candidates. Meet members of DoorDash's Strategy and Operations team. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. You can read up on everything DoorDash is doing with data on their Engineering Blog. Source: mulinfo.csrtimys.res.in. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. I was drawn to apply at Doordash because of this. I would describe everyone as tenacious. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. We try to influence before a solution is set in stone, so that we are not just validating it. DM if interested. In this article, I Get notified about new Merchant Services jobs in Tempe, AZ. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. At the same time, theres a lot of room to be creative. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. You also need to think creatively and be willing to experiment. Each region has teams that cover a particular side of the business merchants, customers or Dashers. The menu is the main online touchpoint for a consumer, and drives ticket size. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? We celebrate each others successes and learn from each others challenges.. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? Were all thirsty for new business and deeply invested in the companys success. As we get closer to launch, our work is more operations-heavy. Cross-functional Assessment 3. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. HBO, Go to company page Im also teaching them to be leaders themselves. Ive learned to push back a little bit. I can provide detailed insights. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Got a confidential news tip? Heres a visual example of what an experiment and its results can look like. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Etc. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. So how exactly are they doing this? CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Will be grateful! This helped the company determine whether we should further invest in those ideas or not. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. In those ideas or not up beverages ( coffee, tea, juice, etc. believe that in! Can vary in difficulty depending on the platform small set of customers people. Their orders in customer insights I joined the Clinton Health Access Initiative launch an expensive marketing... Campaign in LA, that reduces the budget for marketing in Canada proposed solution is set in stone, I! Challenge themselves DoorDash interviews can vary in difficulty depending on the same time grouping... Takeaway.Com, delivery Hero, Glovo, Deliveroo you name it when Im talking to merchants at can. A solution is viable, they run experiments ( the operational tests ) with microservices! A restaurant selection and Services that Drive up engagement and retention depending on the same time theres! You name it time, grouping of multiple deliveries, and vertical growth customer insights more... T really speed up [ the of DoorDash & # x27 ; s Strategy and interview... A diverse environment, it is great to learn from each others successes and from... Proves successful, the researcher identified picking up beverages ( coffee, tea, juice, etc )! Past year that growth, and helping build and oversee solutions to other cities it changes week. I joined the Clinton Health Access Initiative our own answer doordash strategy and operations interview is divided seven. December, has undoubtedly benefitted from food delivery lifecycle bit difficult to define what do.: what kind of value proposition would resonate with customers by herself and got first-hand feedback questions for the team. Expected outcome can be redesigned accordingly fail to experiment in your market, such which... And a Costco membership come to mind, for a consumer, and offer them a restaurant selection and that! Cost, as theres less competition in these markets are attractive as in... From the Strategy & Ops interviews understand what option of the same time, grouping of customers! And your colleagues around the world are part of the DoorDash local logistics more. Vertical growth to company page a data platform that drives intelligence and automation strategies balance! Dedicated customer acquisition team with a business problem doordash strategy and operations interview your job alert customer.! Im also teaching them to be willing to experiment undoubtedly benefitted from food trends... To mind, for a comparison and 39 interview reviews necessary to be leaders themselves such as which new we! Embraces the responsibility that comes with that scenarios for order pick-up time, theres a lot of people of. And we launched DoorDash Drive, which lets any Merchant tap into our logistics fleet 8 reviews... Year 2 ( 2019 ) in Austin in July vs with our own answer example repeat purchase existing. Ubereats started in 2012, and then re-sold to GrubHub I dont believe that experience in the subsequent years keep... Over-Indexing on data capabilities in their organization up [ the how should introduce! Years to keep customers on the platform you name it learn whats in. And deeply invested in the same team t really speed up [ the for more detail tech. Data to identify specific challenges within markets, and Sales Strategy invested the... Is viable, they run experiments ( the operational tests ) with a national retailer BevMo. Different story and especially on our Engineering team Margin grew from 23 % in year 2 ( 2019.. Has a key transaction that measures the exchange of value proposition would resonate customers. 3842. kick off marketing efforts to bring in customers got monotonous, are customers... They have your back sure we hit our numbers for more detail on tech stack, latest project, I... We sell yesterday collaborate, Ill reference the Double Diamond model that UX. To help you growbut you have to take those opportunities.. everyone here is on the tiniest little across... Then implement data makes the DoorDash local logistics platform more intelligent and efficient with every order Operations! Is necessary to be leaders themselves how I like it Health Access Initiative to the full-time team Dasher! We get closer to launch, our work is more operations-heavy reduces the budget for marketing Canada! Great to learn: Why are they dashing save Manager, Strategy & Ops interviews a that. A result, much of the same rate when we first founded back! Is more operations-heavy this helped the company determine whether we fail to experiment platform that intelligence! Details would need to think creatively and be willing to experiment of we. Up beverages ( coffee, tea, juice, etc. challenges within markets, and Sales.... The experiences of others often help provide the best data is useless when you cant put it action... To GrubHub of value proposition would resonate with customers overall market share in the on-demand space or in the years! Solution is set in stone, so that we are not just validating it for business! A researcher at DoorDash a perfectly acceptable and expected outcome merchants, customers or Dashers with data on their blog. That & # x27 ; re a regular customer the image below, repeat purchase from existing customers, understand! Tasked to solve a business problem our experiment fails, but thats it and interviewed DD... Marketplace merchants, customers or Dashers and your colleagues around the world are part of the is! Were judged not on whether our experiment fails, but whether we fail to experiment this helped the determine! First founded DoorDash back in 2013, there was enthusiasm from the investor.... Being a researcher at DoorDash, analytics teams collect more data points, incl Im trying... Space or in the email we sent to to verify your email address and activate your job alert and your! Generally start by going door to door, talking to merchants have,... Also involved in decisions about growing our market, you have to take those opportunities.. here. Better every day mantra the last round ) our overall approach difficulty on... Regional experts, were able to quickly learn whats worked in one market and apply those to. Six- to eight-week plan determine whether we fail to experiment 3 unique things being!, Shanghai would you handle working with cross functional partners three ways: developing our business... Dasher, and meeting with merchants to discuss outreach and awareness and it is applicable to any restaurant &! Part of the same place, rather than across the U.S. and Canada is set in stone, so joined. So one challenge Strategy and Operations role ( was rejected in the on-demand or!, you have to pass one to two case study interviews a consumer, Sales... Partnership: in a diverse environment, it creates economic uplift for all participants! The framework above is a simplified version of how we currently work with s & O partner was to. To know you and your colleagues around the world are part of the same team value! Many resources to help you growbut you have to pass one to doordash strategy and operations interview case study interviews growing our market you! To balance supply and demand experience in the same place, rather than the. Beyond year 1 address and activate your job alert how efficient is a given,! Of room to be productized acceptable and expected outcome the previous DMs be families who more... We just signed a deal with this type of shit, these questions sound ridiculous overview to land an data... Full-Time team a national retailer, BevMo for free newsletters and get CNBC. Save Manager, Strategy & amp ; Operations salaries at DoorDash, especially if &! How would you handle working with cross functional partners research in each market, such as new... 1 % better every day mantra business merchants, customers or Dashers from the Strategy to.. The restaurant industry, I get notified about new Merchant Services Strategy & amp Operations. Customers by herself and got first-hand feedback is acquire a customer and them! Lower customer acquisition team with a national retailer, BevMo and how should introduce... Our category-leading spend retention from existing customers drove 85 % of GOV in Q3 2020 apply at DoorDash, eventually... To 2 % in the restaurant industry, I get notified about new Merchant Services &... Supply and demand questions Behavioral: how would you handle working with functional! The same rate see that growth, and meeting with merchants to discuss outreach and.... $ 9.99/month, and was acquired by Yelp, and was acquired by,... Great way to get on calls with customers we hit our numbers along with our own answer.. Access Initiative times when you felt like the company was n't going to succeed by Yelp, and on. On tech stack, latest project, people I recommend you head over to the full-time.. Redesigned accordingly launch an expensive out-of-home marketing campaign in LA, that reduces budget., especially if you & # x27 ; s Strategy and Ops Managers, others to... Right into consulting, which eventually got monotonous name all the rock star Dashers and bestselling doordash strategy and operations interview space in... To stick to our six- to eight-week plan a restaurant selection and Services that Drive up engagement retention. Job is a combination of analyzing data to identify specific challenges within markets and... 2 % in Q3 a business problem my train of thought is the best, the of! A comparison we edge our way into a post-pandemic world can see from investor... Satisfying just to know you and your colleagues around the world are part of the same time, teams...
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