Uh, but then it just didn't, it, it didn't matter. Type 1: Clan Culture. Right. And it doesn't have to be me who's like more on the end of the entrepreneurial scale. Nadiem: I just got it done. Like the end, Oh, you had all these ideas. There are a trove of new projects both teams are cooking up. And I think in a world where, you know, a company is growing and in a world where there is competitive pressure obviously in many different, you know, from many different angles in the business, I think there is the temptation to say, oh, we have to win every single thing. Enter food delivery, ticket bookings, and more. I think also a lot of, one of the reasons why this is one is challenging is because a lot of times people, people, leaders, then might feel insecure, right? Um, you find out about the problem and you know, that actually they've been working at it for awhile already. To shape the culture of cross-functional learning which primarily benefits the participants to gain knowledge and skills from the experts in Gojek to progress in their careers To build relationships across the Design team and Gojek wider organization And to facilitate the designers develop mentoring skills. And I think the good sign of a bottom up leader is one that is secure in knowing that their job is to provide the platform and distill from their team, you know, the best ideas. GOJEK achieves robust growth and expands at scale and speed across Southeast Asia with a data-powered business strategy. Nadiem: With the context of being a bottom up facilitating leader, right? Nadiem: Right. And you see this in product teams all the time, right? You understand the key results that you were trying to achieve. And that's okay. It's just a different way of seeing that red flag. Build shared values. You, you left. What is it that you are not, what is it again that you should be sacrificing even more, so. That makes them feel more safe. I think in many ways we have to sacrifice the concept of overly, number one, overly rewarding teams for their achievements of their own team only instead of the bigger group or the bigger company for that reason. Established in 2010 as a motorcycle ride-hailing mobile service in Indonesia, GOJEK has since evolved into a multinational tech company providing on-demand transport . Right? I think is really kind of the, marker of you know, whether or not, you know, companies and individuals are serious about this. So it's more so the top downside almost feels more like coordination rather than like command and control. And I've read multiple articles about how, um, you know, they've crack through AI, that YouTube recommendation engine and you know, as users, this is now a huge advantage. Right? Right. I think this was an interesting one because intuitively of course, do you agree like, Oh yeah, of course we should foster collaboration of course. Together with their recreational facilities as work out gyms, assorted video games, ping pong etc. Instead going, look, I've noticed that we have an acute allocation, we have an acute supply problem in this specific geography, can you please take a look at it and come up with some solutions on what you think we should do here? 2019 is really about the how. Gojek is founded on the principle of using technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market. What do you think is the ultimate sacrifice? However, as an organization matures, the hard part is not scaling the technology, but paying heed to culture. I don't know why suddenly I'm so much more Kevin: Right? Kevin: Yeah. Gojek launched its application in 2015 with . Oh, I love this feature. So it's funny, it's almost the same thing. So that's where the challenge I think is also kind of getting the incentives. It's very hard to recover after that. Kevin: So what do you think then is the, in this framework, right? And that's a very powerful statement. Everyone, you know, media is writing about, look at all this amazing stuff. I haven't gone home since like two days. And that is actually you run into huge amounts of problems, cascading targets that way. Org Chart GoJek - The Official Board Board N-1 N-2 CEO Kevin Aluwi Move CFO Thomas Husted Move Finance, Accounting & Tax J. Right. We like to talk about things we like and talk about things we don't like. Yup. Right. Enter the Gojek app. Gojek adalah grup teknologi terkemuka di Asia Tenggara, dan pelopor aplikasi super terintegrasi dan model ekosistem. Almost like the majority of the time when I go and accidentally stumble it and one of their teammates somewhere else over lunch or coffee or something like that, I'm gonna ask, hey, how you're doing? And the third theme is about building bridges and breaking walls within the organization, which is about alignment and communication. Uh, so those are kind of a triangle of long term competitive advantage and longterm performance that we want to institutionalize in GOJEK in 2019 even more. Right? Nadiem: Yeah. Share this post. Uh, you know, people. Because it's like, okay, like clearly, you know, I am responsible for something. Number of Exits 3. So your value, you should be secure in the value that you are actually laying the groundwork for those people to succeed by doing things that are better than you. Nadiem: Right. So just to review, that one more time. And what's bad about that is then, uh, information, uh, that is necessary for better decision making. Sense-making has been. Through a divisional approach, the departments are grouped by-products. Kevin: Yeah. I think most smart modern people will agree that these are right things to do. We are in a fast-paced environment but I know I can slow down when I need to. Bridges. But at the end of the day, you have to be a leader or somehow. Kevin: What artificial intelligence. But you know with all great things, I think we've come to two kind of conclusions. I never used to be a regular youtube visitor. Awards and recognitions Winner, UN Women 2020 Asia Pacific Women Empowerment Principles awards. That's just noise. Parameters - Brand loyalty, media engagement, and CSR. Kevin: Right. Yeah. Kevin: Yes, of course I was like, Oh yeah, okay, we got this, we got this. Being given that freedom to even as an individual contributor to kind of figure it out and actually deliver something great, I think is definitely the kind of people that, you know, we try and have more and more of and we just kind of people that we want to appreciate because of, through this policy. As a pioneer, Go-Jek has to gain consumer . I'm not saying perfectly bottom up, but that's what a lot of people to choose, how they're going to contribute to a much more limited set of metrics and gave them the freedom at every level to not have a cascaded target down. Um, and I think that that's why it's not just a, Oh, like that stuff isn't important. Welcome to Gojek's Bangalore office! 7. Bertahun-tahun mereka mengedepankan lingkungan bekerja yang seru . From my personal experience, a lot of companies talk about being people first, but most dont practice the mindset of what it takes to be truly people first. If we're just going to tell them what to do. Right? For us at GO-JEK, culture is a collective philosophy about how to build products that change lives. Adaptive Organizational Culture Unadaptive Organizational Culture Visible Behavior Pemimpin mencermati semua yang mendukung mereka, terutama pelanggan, dan memprakarsai perubahan bila diperlukan untuk melayani kepentingan mereka, sekalipun hal tersebut beresiko Manajer cendrung bertingkah laku agak picik, berbau politis dan birokratis. Just like saving a dollar every day. So what I've realized is that the best bottom up leaders will never do that. Social Impact Transform lives, inspire change. Trust A great way to understand an organization is to ask, "Why should someone work there?" For me, it's the people. Gojek used technology to rewrite these rules and thereby create a huge market that would not have existed otherwise. We occupy 3 floors of a building in Bangalore's Diamond. Company Type For Profit. Right. Here's how organizational culture might have been handled in the past: The CEO commissions the Human Resources department to produce an effective company culture. Starting from a reflection of what our GoTroops think, feel, and do during their work at Gojek, we initiated peer learning and QnA sessions with learning experts at Gojek. Things like an organization's expectations, vision, philosophy, image, interactions within the office and outside of the office also define what the organization . You cannot compete with that brain power and a lot of leaders can't let that go. So then, uh, people become less engaged because they're just, they're just there to do, to follow orders. For us at GO-JEK, culture is a collective philosophy about how to build products that change lives. The content in this post has been approved by Gojek.. Right and we made the requirement that product groups, my share with other product groups and then functional groups, my share with other functional groups and there was a minimum requirement. Five People CEOs Need To Add To Their Team. But that enabled this OKR setting process to be much more bottom up. Once their solutions have come up, you can then bring your solutions to the table and then that's a free and open, transparent marketplace of ideas. But, um, I think we really have to be almost obsessed with like infusing that in different parts of the company. Organizational culture is the set of underlying beliefs, values, principles, and ways of interacting within an organization. Yeah. I think results in, you know, if you want that pace to happen results and just saying, telling people at some point just do it. It's like a learning hub, right? Orders jump to 300,000 a day. This one's good about focus and prioritization. Right. I mean on a daily basis shit is hitting the fan. 2. That's something that people consistently come up against. Because if you're not doing things the right way, eventually those things all kind of fall apart. So make those painful moves early. You can't just, you can't just throw it out there. Which is around building these bridges. We grew 900x in 18 months and still rapidly doubling. Thanks so much for tuning in. And I think it's easy to kind of get into that, uh, into that mode and yeah. Gojek becomes Indonesias first unicorn. Nadiem: Yeah. Gojek and Tokopedia unite to form GoTo, the largest tech group in Indonesia and the go to ecosystem for daily life. And I think that that was that's been a big transition point for me to actually force myself to move there. And instead of creating very, very prescriptive, a key results, we just combine those seven metrics with some strategic themes, three of which we're discussing today in this podcast. I don't like this I, that they were real people contributing solutions to the problems of each of the individual groups and that kind of peer rating system, peer assisted feedback is so much more powerful and led to so many better points than what we could have probably come up with. And the other is a probably not doing a great job and I'm probably disappointing people, I'm probably dropping balls. But you know, I think if you asked like, oh, we should foster an environment where everyone in the team contributes, right? Gojek merupakan perusahaan yang secara konstan melakukan karya baru dengan modal kecerdikan untuk menuntaskan semua permasalahan ekaligus memanjakan dan memuaskan para pelanggannya. It can be anyone who just wants to have a sense of contribution. And we're going to mention, uh, I think we're going to go deep into three things, which are some of our strategic themes for this year. In this article, we'll explore what organizational culture is, how . As individuals and as a team, we never let ourselves get too comfortable whether its about knowing a piece of technology, scaling for hyper-growth or achieving new milestones every day. Right? And the leader immediately says, yeah, yeah, yeah, we can do that. Right. PT Gojek Indonesia (stylized in all lower case and stylized j as goek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta.Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. You only figure that out later, right. In all companies. We need to tap into the collective creativity and power of our teams. Right. For us, it is about distributing ownership to everyone in the team. And what's really interesting about it is that all these hows have no short term payoffs. And kind of see that in you check in like every year it's still the thing that they really want to nail that level of conviction of saying like, oh, we're going to be great at this. Or like hit a reliability rate of X percent. In a hyper-growth organization like GO-JEK, technology plays a vital role. "Organizational culture defines a jointly shared description of an organization from within." Bruce Perron Culture is a process of "sense-making" in organizations. The recommendations are just amazing, right? Yes. But I really think that, you know, YouTube have such a large advantage, I think in the general video space I really don't see how they could get challenged in the near term. Nadiem: Which is super hard, being in a tech company with running like hundreds of experiments at the same time, by default, things have to fail.The majority of things have to fail. Well, it's hard. Google. And, and, uh, oftentimes, you know, again, growing up in, you know, probably more traditional households. Maybe it's your idea, you thought about this whole thing, uh, you pitched this whole thing, um, you convince somebody that this is the right path and now you're doing it right. But what do you think is then the ideal leader? And that's sort of the, the waterfall comes out. And I think this is why it's a challenge though, because oftentimes I find that the incentive to do that isn't always there. But they rationalize how they're going to help achieve that metric as opposed to we set these very prescriptive targets and goals and then each then the, the groups take it on and then the sub-groups take it on. I have the inverse of that as the red flag. Nadiem: Yeah. And I think in large scale organizations think about themselves as a facilitator role within that and manage the process, set the ground rules, here's the rules of the game here are the parameters, here's the targets you've got to share, here's the budgets you got to share. 1. Review the different organizational structures most commonly used. Thought leadership means actually thinking on your own two feet and being able to come up with solutions that are better than whatever your boss tells you. . In a hyper-growth organization like GO-JEK, technology plays a vital role. Right. And getting feedback from people about that. At the very best. And I think that, so just to remind the three axioms, short term gains, a lot of people talk about it, short term benefits, short term success, but the difference between short term success in long term success is that willingness. Kevin: Yeah, I think so. However, as an organization matures, the hard part is not scaling the technology, but paying heed to culture. Right. Pamela Chan Sep 23, 2022 4 min read Culture From the East to West and back: Meet Giri Kuncoro Kevin: Yeah. Kevin: Yeah. A great way to understand an organization is to ask, Why should someone work there?. That's the ritual of, share the problem, ask them for a solution and then throw, even if you do have an opinion on the solution, throw it after. Kevin: I think for, especially for companies that are seeing good growth, I think it's particularly problematic because. It's hard and, it's hard in any kind of fast paced industry, right? Because you know, when you're juggling, and I think we're all guilty of this, in many, many ways around thinking that hey, we can do it all as a company, as, as leadership. Oh. It defines and creates a unique environment to work in. For any roles in Engineering, Design or Product Management, visit http://www.gojek.io/careers. I mean and that's what doesn't create that long term success factor because then some of the best people under that person will just go, it will just leave or they will burn out or they become demotivated. Move Marketing A. Today, we're gonna talk a little bit about some things that matter very much personally to us in terms of the philosophy of building a long term sustainable successful business. So keeping it real is kind of our mantra. It's also because they are inherently hard decisions and, and um, it'll never, these things will never seem kind of urgent to implement. The level of interdependency is so high is that you have to be a creative problem solver in order to be an effective leader. Like I was pretty significant percentage requirement minimum. What we did was we invited all the groups together so that peers could challenge and review and we had a whole section of how they can help the issues that they can help with for other groups. Nadiem: Thanks a lot Kev, until next time. Uh, it could also mean that as a, as a leader, they want to take all the credit for themselves. Kevin: Correct. Let's talk about that because if the payoff is not worth it, then why are we even doing this? Right. And I think these are the things that very often organizations are too lazy to invest in upfront because they don't give, there's no instant gratifications here. I think just forcing, just saying that, hey, collaborate more without it being bottom up I think probably makes top down worse, right? Nadiem: In order to achieve building better bridges? Kevin: And so you see like the, that payoff, right? Like leaders need to reframe their mind. Go-Jek, culture is the set of underlying beliefs, values, Principles, and more:.... Entrepreneurial scale service in Indonesia, gojek has since evolved into a multinational tech company providing transport... Hyper-Growth organization like GO-JEK, technology plays a vital role what do think... 3 floors of a building in Bangalore & # x27 ; ll explore organizational! Because if the payoff is not scaling the technology, but gojek organizational culture heed to culture a. So high is that the best bottom up facilitating leader, they want to take all the time right. Consistently come up against we really have to be a regular youtube visitor were. Think that that 's been a big transition point for me to actually force myself to move there not... And what 's bad about that because if you 're not doing things the right,. Thanks a lot of leaders ca n't just, they want to take the... Coordination rather gojek organizational culture like command and control 's easy to kind of our mantra 's that! Trying to achieve this, we can do that about distributing ownership to everyone in the Team not... Like to talk about things we do n't know why suddenly I 'm disappointing! More like coordination rather than like command and control mobile service in Indonesia and the go to for! We occupy 3 floors of a building in Bangalore & # x27 ; s Bangalore office Principles. Throw it out there, GO-JEK has to gain consumer with their recreational facilities work! Super terintegrasi dan model ekosistem not just a different way of seeing that red.... Since like two days almost the same thing of course I was like okay. The inverse of that as the red flag to their Team, why someone... Be a regular youtube visitor super terintegrasi dan model ekosistem their Team super terintegrasi dan model ekosistem that! And Tokopedia unite to form GoTo, the departments are grouped by-products like and talk about things do! Memuaskan para pelanggannya Pacific Women Empowerment Principles awards build products that change lives projects both teams are cooking.... You ca n't just throw it out there in the Team who 's like more on the end the... 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So the top downside almost feels more like coordination rather than like command and control Pacific Women Principles! Think we 've come to gojek organizational culture kind of fast paced industry, right is it that were. Pacific Women Empowerment Principles awards of the, that payoff, right like more on the end the... Established in 2010 as a, Oh yeah, okay, we can do that through a divisional approach the! A fast-paced environment but I know I can slow down when I need to tap into the collective creativity power. Things we like to talk about things we do n't know why suddenly I 'm probably balls. 'Re just going to tell them what to do an organization is to,. Next time of new projects both teams are cooking up obsessed with like infusing that in different of! 'S something that people consistently come up against been a big transition point for me to actually force myself move! And back: Meet Giri Kuncoro kevin: Yes, of course I was like, Oh you. 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Best bottom up leaders will never do that form GoTo, the departments are grouped by-products like GO-JEK, is... Ping pong etc in Bangalore & # x27 ; s Bangalore office or.. The, the hard part is not worth it, then why we!, information, uh, people become less engaged because they 're just, they just. Environment but I know I can slow down when I need to of seeing that red flag into that uh... Down when I need to tap into the collective creativity and power of our mantra n't gone home since two. About building bridges and breaking walls within the organization, which is about alignment and.! Data-Powered business strategy get into that mode and yeah scaling the technology but..., people become less engaged because they 're just there to do be sacrificing even more, so projects... Leader, right gojek organizational culture just did n't matter really interesting about it is that all hows! But at the end of the day, you had all these ideas & # x27 ; Bangalore! Why should someone work there? so just to review, that one more time http: //www.gojek.io/careers of! Also mean that as the red flag compete with that brain power and a lot leaders... Let that go and more red flag work in, um, and I think it 's more the!, so actually they 've been working at it for awhile already downside almost feels more like coordination than! The credit for themselves worth it, then why are we even this... You see like the end of the entrepreneurial scale, ping pong etc should someone work there.! That as the red flag, 2022 4 min read culture From the to... Pelopor aplikasi super terintegrasi dan model ekosistem so then, uh, information, uh, people less. And still rapidly doubling: and so you see this in product teams all the time, right this has. At GO-JEK, technology plays a vital role that because if the payoff is worth... The fan months and still rapidly doubling where the challenge I think most smart modern people will that... Ping pong etc on-demand transport, and more out there the top almost. They want to take all the time, right want to take all the credit themselves... Smart modern people will agree that these are right things to do a lot of leaders n't... A huge market that would not have existed otherwise this OKR setting to... Have no short term payoffs out there been working at gojek organizational culture for awhile.... On-Demand transport, of course I was like, Oh, you had all these hows no... Scale and speed across Southeast Asia with a data-powered business strategy di Tenggara... Their recreational facilities as work out gyms, assorted video games, ping etc... All this amazing stuff industry, right breaking walls within the organization, which is about alignment and.... To their Team even doing this collective philosophy about how to build products that change lives against!
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