Clean the Burn Pot. Usually, if this is the case, the stove will start-up and run fine if it's set to the high heat setting, but at lower heat settings the fire will die out. The feed motor has a capacitor in-line with the motor that can flip the polarity of the power to the motor. If your 5500 pellet stove's digital display shows a flashing A and the glass door is completely shut, this indicates a vacuum issue. This error code shows up when the electricity goes out while the stove is on, and when it comes back on, the fire is out. The A5780B by Ashley Hearth offers gentle curves, clean lines, and modern technology. Check to see if your Draft Fan motor has jammed. Usually pressure switches do not fail. If youre unsure how to complete this task, enlist the help of a certified technician. Failure to follow instructions may result in property damage, bodily injury, or even death. Repairable or time to replace? Enlist the help of a certified technician for assistance. Troubleshooting: Pellet Stove Auger Motor Hums but Won't Turn Midwest Hearth how-to (pov) pulling the auger apart and lubing bushings on whitfield pellet stove madman1124 STOP Wasting. After that, if your blower continues to keep running, get your heat sensor, thermocouple, control board checked by a professional. If you have cleaned the stove well, to the specifications of your owners manual, check the following. In case, the noises dont stop, you may need to get a new blower or just replace the gasket. Make sure that you do not have an abundance of pellets longer than 1 long. For everyone's safety, follow all Installation and Operating Directions. Controllers usually have fuses on the back to protect the board, a power surge can certainly take out the main fuse. You can get a good understanding of how a pellet stove works here. Harman uses an exhaust mounted RTD probe, Quadrafire uses a burnpot mounted thermocouple, Lennox Whitfields use an optical sensor, most box store brands use a thermal heat resistor, and everybody else uses a thermal snap disc. Check the low-limit switch. Check the hopper and feed chutes for foreign objects. If your stove will power on but will not feed pellets at startup, or the stove will not enter into the startup procedure from the get-go, here are some things to check. Failure to follow these instructions could result in property damage, bodily injury, or even death. USSC offers parts replacement for Ashley Hearth pellet stoves. So, ensure it isnt one of those issues before addressing the igniter. Step 5: Check that the auto-start igniter isnt obstructed by ash or soot. Ashley Pellet Stove E6 Error Code Knowing the meaning behind error codes and what causes them to occur lets you fix the issue on your own most of the time. Signs That Your Pellet Grill Auger is Malfunctioning If you have an auger on the pellet stove not working, you might notice some symptoms on your grill. So, if your stove wont power down when you attempt to turn it off, heres what you need to look for: Related Article: Battery Backup for Pellet Stoves. Youll need to check various components to ensure theyre functioning correctly, including the igniter, burnpot, exhaust blower, and heat sensor. Remove one wire from the low limit switch and see if your stove powers off, if so, replace the low-limit switch. Verify the igniter rod is positioned correctly. get a good understanding of how a pellet stove works here. Thus, it can provide your desired warmth despite its compact size. Check to see if the unit is plugged in properly. It produces 68,000 BTUs to heat up to 1,200 square feet. Are there Ashley mini pellet stove models for small rooms? Clean the burn pot and the housing for the burn pot. Installation Tools, Equipment, & Hardware. Check for obstructions in the hopper and feeder (after the stove cools). Check the system for dirt, dust, and grime. Once the air has started flowing through the stove, a pressure switch commonly called a vacuum switch either senses this pressure and closes the circuit to the feed motor and igniter, or senses back pressure and opens the circuit to the feed motor and igniter. What you see is the unburnt fuel. After proof of fire, this is when you can make changes and see the changes happen. As the stove cools back down, the feed cycle will reset, unfortunately, there will be no embers to re-ignite the fire. These cracks can form around the heads of the buttons under the decal. Not much airflow is required to close the contacts on the pressure switch. If your having trouble with your pellet stove this video may help you. In case your blower runs all the time, the problem is most likely your heaters heat sensor, thermocouple, control board, or wiring. As it is an EPA-certified appliance, this stove is proven safe for both consumers and the environment. Check your owners manual if youre unsure what the blinks mean. For your pellet stove to continue to run safely and efficiently, you must prevent buildup in the burn pot. Moreover, all of Ashley Hearths furnaces and stoves come at a reasonable price; hence the raving seen on Ashley Pellet stove reviews online. Generally, this happens when you leave the stove plugged in year-round and have a power surge at some point during the off-season. Let me know how this works for. If you cant find what you need in the manual, contact the manufacturer for help. If its worn out, it cant move pellets from the hopper to the burnpot. Customers will have to present a proof of purchase to claim the service. Noisy blowers can be a result of broken propellers or loose screws. The possible reasons that can cause error code 3 are-. Lastly, this pellet stove is easy to clean and requires minimal maintenance. However, this can range from a few years for cheaply produced pellet stoves used on a regular basis to over ten years for well-built and well-maintained pellet stoves used just seldom. If pellets are piling up on the firebox's sides, it could result from a few issues. Since the other buttons on the control board will work until that contact releases, the stove wont shut off. 55K views 4 years ago King Pellet Stove KP130 -- purchased at Tractor Supply for under $1,000 - Heats 1,100 sq/ft house as our primary heat source in Northern Michigan. Ensure the stove is clean and free of dust and gunk buildup. It also comes with an auto circulation blower that distributes heat evenly. If this is the case, there are a few potential culprits to work through. Ensure the feed rate isnt too fast. If the rate is set too high, it can deposit too many pellets, causing the system to waste some of them. We can help! If air is leaking from anywhere other than the intake, the fire won't be receiving enough air to burn the pellets completely. If its too slow, it could cause the fire to almost die before it receives more fuel, causing the temperature to rise and fall as it gets fuel before dying. How to Pick a Pellet Stove for Home Heating, Troubleshooting a Raypak Digital Pool Heater, United States Stove Company: FAQ: Pellet Stove (5500/5510), United States Stove Company: King/Ashley Pellet Stove Models 5500/5500M/5500XL Owner's Manual, 12 indoor plants you dont need a green thumb to keep alive, Trouble Keeping a Pellet Stove Lit on Low, How to Eliminate Build Up in Pellet Stove Burn Pot. Take your user manual and double-check your stoves wiring with the provided wiring diagram. Ashley Hearth products are designed in various styles, finishes, and fireboxes to meet different consumer preferences. You may have had a power surge event and never knew it. Ensure the hopper lid is closed securely or the 5500 will not operate. Of course, you will first want to check your stove's owner's manual for recommended cleaning and maintenance, but there are some general guidelines. Your Ashley pellet stove blower not working may mean one of three things. The stove may overheat, causing the switch to turn off the system and shutting down the fire. Try lowering the heat setting or closing the draft/damper. So, now what? When this bearing starts to wear out, dust from the hopper will get between the bearing and the auger shaft and cause the rotation of the shaft to slow down. Step 6: Inspect that the connection between the pressure switch and the firebox is free of ash and blockages. Save my name, email, and website in this browser for the next time I comment. This is the correct setting. The biggest change was the auger motor. A bad igniter often causes the auto-ignition function to stop working. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. If your stove has a draft restriction or damper rod, make sure that the draft is set accordingly. You might notice the system will turn on, but since pellets dont move through the system, it automatically shuts off due to a lack of fuel. If the auger is clogged or the auger motor has failed it will result in your Ashley pellet stove auger not turning. Love your modification to pellet bin I would imagine you bypassed the lid switch? Remove the blockage using the manual auger feed function if your stove has one. If this is broken, it might be stuck in the closed position. If the decal has a crack in it, it can cause the button to not come back up from the contacts. Most Ashley pellet stove reviews online also appreciate the easy-to-use digital control system of the A5780B. To request service, call USSC. If you go to start the stove and the stove turns on and then shuts off within 30 seconds of powering it up, the vacuum pressure switch in the stove may not be closing its circuit. The Ashley Hearth AP5622 wood pellet stove is a modern update to the traditoinal wood pellet stove providing powerful heat up to 2,500 sq ft. Yes, you should be able to. Pellet stoves may develop a built-in problem over time. Facebook II Twitter II Pinterest II Linkedin. The Ashley Hearth AP5710 is a small-bodied pellet stove perfect for smaller spaces. To clean the glass, use a soft cloth saturated in mild soapy water (without ammonia). Moisture in the pellets, a defective igniter, or insufficient airflow is the most common problems that prevent a stove from lighting. Clean the holes as necessary. It is a mobile home approved only for Washington state and Canada. Moreover, both pellet stoves offer both style and robust performance. This is usually a piece of plastic from a pellet bag. Jonathon is a mechanical engineer with over ten years of experience in the HVAC industry. Additionally, all their unit models are EPA-Certified. Then remove the cover giving you access to the auger motor and the auger feeding to remove the screws holding the auger motor in place. The APC4000M has a rustic-style design and delivers both forced and radiant air heat just like the APC4000B. So, keep reading. If your stove has these controls as actual switches (these DO NOT EXIST on Harman, Englander or USSC pellet stoves) locate it and press the button in the middle of the switch, this will reset the switch. Your stove self-diagnoses the issue that its facing with error codes. Fuel is having a hard time feeding into the burnpot. Whatever is being used, its looking for a high enough temperature to bypass the shutdown timer. Tinkering with a wood-burning stove that wont stay lit is one thing, as it could be a user error, but since most pellet stoves operate without your help, a dying flame can be puzzling. This can prevent airflow through the system, causing the error code. If all else has failed, and you cannot get the stove to shut down, there may be something wrong with the controller. Most pellet stoves have this switch installed on the blower housing with a rating that is typically around 110F to 140F. Remove any blockages. Check the venting connections on your pellet stove. If your stove struggles to regulate its temperature, try the following repairs: Sometimes, your stove might not start at all. Every pellet stove has a sensor to detect proof of fire. Examine the exhaust system and clean it if necessary. The stove works through a software-driven control board. COPYRIGHT 2023. Not only is a malfunctioning pellet stove inconvenient (cold homes arent ideal during icy temperatures), it can also cause the system to use more pellets and put out less heat. Wow I do not think you want the rest of my thoughts. For excess ash, use an ash vacuum, if available. How to adjust your pellet stove to fine tune your burn rate. Check the exhaust system for blockage. Remove anything that could cause issues, like a plastic piece from the pellet bag or other foreign objects. If the feed rate is too low, the fire might die before receiving more pellets. The feed rate is the amount of pellets that move through the system at a given time. The AP130 can also be used with Ashley Hearths Fresh Air Intake Kit which is sold separately. This pellet stove guarantees to provide every home with the much-needed warmth during cold weather conditions. All Rights Reseved. Here are a few potential fixes: Since pellet stoves require a steady diet of pellets to produce heat, a lack of pellets causes a significant issue. Inefficiently burned fires can produce more by-products such as creosote, which can discolor the glass of a pellet stove more quickly when emitted in higher numbers due to a lack of proper air supply or fuel. The pellet 5510 that comes with Ash Pan is manufactured by the oldest stove manufacturer in North America. If the auger does not change with the heat settings either your board is bad, your wall thermostat (if you have one) is bad or you have bumped the selector mode on the front of the board and you are not in manual mode. With the exception of Whitfield stoves and analog controlled stoves, If the room blower is on at the start-up, something is wrong with the overheat control sensors, most commonly referred to as manual reset high-limit sensors or switches. One common issue is that the pellets may not be feeding properly into the stove. When this happens, the culprit is usually mechanical or sensor issues. Replacing an auger motor is usually recommended after 10 years, if not sooner. Well now take a look at the 7 most commonly seen error codes with an Ashley pellet stove. By moving the feed adjuster counterclockwise, you can change the feed rate. The Five Biggest Sports Clubs In The World, Rheem Tankless Water Heater Code 61 [Why+ How To Fix], Rheem Tankless Water Heater Code 14 [Why+ How To Fix], Rheem Tankless Water Heater Code 99 [Why+ How To Fix], Rheem Tankless Water Heater Code 76 [Why+ How To Fix], Rheem Tankless Water Heater Code P1 [Why+ How To Fix]. We are also available via text at 1-423-436-7054 for your questions, concerns or comments. Youll have to clean up the blocked auger to fix this issue. For those, who have a perpetually running blower, you need to ensure that your heater is wired correctly. Make sure the viewing door is properly closed and sealed. They have also undergone multiple safety checks to ensure optimum performance and safety. The code ERR-11 signals a vacuum problem. Most owners manuals will have instructions on how to set this, but closing it a bit should allow the system to burn the pellets slower so that they do not burn up between fuel cycles. Thus, this machine is guaranteed to be efficient and long-lasting. Despite your best efforts, you might be unable to turn the unit on. Here are the common problems, their reasons, and easy troubleshooting. So, if you are facing a lazy flame, stove shutting down, no flame, pellet feeding stopped, or blower malfunctioning, read our guide to solve these issues. Mama always said, 'a clean stove is a happy stove!' First and foremost, start with a clean stove. Ashley Hearth is a brand under the United States Stove Company (USSC). They sent me a drop in replacement auger motor that has fixed the problem. Give everything a good vacuuming. Ashley Hearth stands by the principle Quality and Value. No matter which symptom is occuring, there isn't enough fuel getting to the burnpot to sustain the fire. Continue with Recommended Cookies. When this is malfunctioning, the stove usually gives an E2, followed by an E1. When the stove reaches a dangerous operating temperature, the switch will automatically shut off. While this is a rare culprit, it can happen. When you remove the pot, you'll notice two plates, one on either side of the burnpot housing; remove those plates to access the rear chamber, and thoroughly wipe down the chamber. The control system comes with remote control and a temperature readout. You can try greasing the bearings to make everything run smoothly. This heating machine uses a control board that has through several safety inspections and tests. There is no auger bearing on these stoves. Likewise, a dirty vent or stove may restrict airflow, causing the stove to run for a very long time as it tries to cool down. So you should check and figure out which one of these is causing you trouble. Customers experiencing Ashley pellet stove problems do not need to worry. Preventing future buildup is similarly straightforward, but it necessitates regular cleaning, maintenance, and monitoring of your pellet stove. This can also be why your stove is no longer feeding pellets. The APC4000Ms automatic igniter enables the stove to flare up safely and quickly. Another common problem with the auger is that it might have a faulty motor. Airflow can also be hampered by a non-spinning combustion blower or a malfunctioning control board. If the rate is too high, it might cause you to waste pellets. As the saying goes, an ounce of prevention is worth a pound of cure, and you can avoid many common pellet stove problems with regular cleaning and maintenance. Ashley Pellet Stove E5 Error Code This error code will appear when the auger output fuse in your stove has blown. If your pellet stove is running for 15 minutes, then shutting off leaving burn grate full of pellets, c heck for a defective igniter (Figure 1). An example of data being processed may be a unique identifier stored in a cookie. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. This error code shows up when the output fuse for the Draft Fan (Exhaust Fan) has blown. This stove offers both exceptional functionality and style. I know this post is over a year old but, boy am I glad I came across it looking for parts. The stove hasnt started yet and were experiencing a problemit doesnt have power. Ashley Hearth Products. If its too close to the hole in the pot, it will restrict airflow and prevent the fire from starting. This causes the contacts to open and close instead of staying closed. Contact your local building or fire officials about restrictions and installation inspection If there is too much dust, the small number of pellets needed to sustain the fire may not be enough fuel. If you have a clogged vent or a significant leak. Also how I set it up through a wall and i show thermostat hookup. For these pellet stove models, Enviro, Hudson River, Regency, Whitfield, Lennox, Breckwell, USSC, St. Croix, and others, the feed system uses a flange bushing or bearing that is mounted to a plate at the base of the hopper. How To Troubleshoot and Fix Common Pellet Stove Problems Stove & Grill Parts For Less Items Browse By Collection US Stove Company (USSC) Gas Parts Vermont Castings Vexar Grill Parts & Accessories All Cabelas Parts CPG-4000 CPG-6000 Deluxe Twin Oaks Woodcreek Country Smokers All Country Smokers Parts Ironside Journeyman Traveler Voyager If this is happening, the capacitor will need to be relocated away from the heat source or, more commonly, the feed motor needs to be replaced. If nothing works, consult a professional for assistance. A 40-pound bag of pellet fuel may offer solid heat for up to 24 hours. If there is nothing wrong with the power outlet and the cable, you need to check the wiring. Please read this entire manual before installation and use of this pellet fuel-burning room heater. Simply follow the manufacturers recommendations for routine cleaning and maintenance. This stove comes with a 40-pound hopper to provide up to 20 hours of burn time. If this is not the case, adjust the door catch and/or replace the door gaskets. Solution: You'll have to clean up the blocked auger to fix this issue. With this article, we are here to help you do exactly that. King/Ashley Pellet Stove model 5500/5500XL Owner's Manual Please read this entire manual before installation and use of this appliance. Most of the time, this has to do with a clogged hose, blocked vent, or dirty stove. When the system loses power, itll leave behind partially burned pellets, resulting from a faulty proof of fire switch or even a high-limit safety reset switch that tripped. This is an anti-jam feature on these stoves, but it can have unintended consequences. It also can provide forced or radiant air heat. On this page, well provide a basic rundown of what's happening behind the scenes, provide signs to look for when your pellet stove isnt working, and provide guidance on how to fix common pellet stove issues. Yes. Check for these signs first. Note: You can also read how to fix Ashley pellet stove error codes. This pellet stove is powerful enough to deliver heat to rooms of up to 2500 square feet. Ensure there arent pellets bridging in the hopper. If you have a damper control, make sure that it is not closed. Refill the stove's hopper if the 5500's fire goes out or if it shuts down. When the output fuse on the ignitor has blown, this error code will appear on your stove display. Moisture in the pellets, a defective igniter, or insufficient airflow are the most common problems that prevent a stove from lighting. On a Quadrafire stove, the high-limit will actually kill all the power to the stove altogether. Since your pellet stove is supposed to heat your home, its not ideal when it blows cool air. The burnpot is full of unburned pellets, or 3. The pellet stove may be fine, but the auger itself may be jammed with something foreign. If the vents are blocked, they may reduce airflow enough to cause the fire to die out shortly after. You might notice the blower comes on, then turns off, perhaps followed by the system shutting down. They can be used with a particular insert in a fireplace or wood stove. Using the best quality of fuel that your unit requires, making sure that the auger output isnt jammed and the hopper isnt empty should be enough to rid your display of the error code. If your pellet stoves flame continues to die out or wont remain lit, try these fixes: The stove may fail to ignite in its start-up sequence. When these fail, the stove usually shuts off. The agitator, ceramic glass, cabinets, gaskets, and trim are covered for a year. This happens in auto-ignition-equipped models, as they monitor themselves during the startup sequence. Ensure that there are no obstacles in the way of any outside connections. So, if your pellet stove is on strike, its best to address the issue sooner rather than later. Pellet stoves can last up to ten years when used properly. They can be so dirty that air isn't able to flow through the vent system fast enough. The Hearth Room - Wood Stoves and Fireplaces. The entire burning and heating process are clean and efficient. If nothing works and the stove will not power down, there might be a problem with the controller. Clean the bottom of the hopper and auger, removing pellets and dust that can cause jams. Check the hopper. There are a variety of reasons for your pellet stove failing to light. Is it cheaper to burn wood pellets or corn? So, since there isnt enough air in the system, it cant burn the fuel as fast as the stove is feeding it in, resulting in unburned pellets. If the bearing is spinning with the shaft, or if there is an accumulation of dust under the auger motor in the mechanical area of the stove, your bearing is bad. Create a cozy space with wood and pellet burning stoves and heaters from Ace Hardware. Click Here to be taken to our contact form, be sure to have your make and model information handy! Best Price Fast Free Shipping! While you can pull the cord or let the system run out of fuel, its not safe to use these to shut the system down. Always allow your wood pellet stove to cool completely before cleaning. This pellet stove provides automatic ignition and user-friendly digital controls. Clean your burn pots air intake. Too much ash may indicate that the pellet stove's feed rate is too high. When this happens, it can result from a few culprits, such as a poor air-to-pellet ratio, poor-quality pellets, or a dirty stove. Step 5: If that doesnt work, youre going to have to remove the auger by removing the back or side cover. If its damp, wet, or unclean, replace it. Replace the wet fuel with dry fuel and check for proper function. This pellet stove is equipped with an all-digital control panel that is convenient to use. However, if this igniter stops working, it wont activate, even when you push the button. Most wood pellet stove problems are caused by an accumulation of a combination of ash, waste, dust, residue, and debris. Use pliers to fix the motor properly. As with any complex machine, understanding how a pellet stove works will give you a much better chance of being able to fix any problems you come across. The burnpot is empty after shutdown, 2. 2. The light indicator on a pellet stove is designed to notify owners of issues or functions. Make sure the viewing door is properly closed and sealed. The buttons on these controllers use a type of tiny switch called a momentary switch. Generally, this happens because the stove or vent is dirty, preventing adequate airflow through the system. The AP130 is one of the best Ashley pellet stove units for those who want a fully automated option. Allow all of the components to dry completely before replacing them and restarting the stove. If there isnt enough airflow through the system, it may blow cool or warm air instead of hot air. Tray ash remains in your wood pellet stove as a waste product of burning wood pellets and must be regularly removed to prevent clogging and buildup. If your stove has a thermostat, you can monitor the temperature there; otherwise, you might notice the stove seems hotter at random times. No matter which pellet stove youre trying to troubleshoot, they all follow the same startup procedures. Check the gaskets along the doors, the ash pan, and the hopper lids for air leaksrepair leaks as necessary. All Ashley Hearth Stoves major parts are covered with the warranty. Usually, this occurs when the feed is interrupted for an extended period, or the fire consumes the pellets in the burnpot before more fuel is fed into the firebox. Ashley Pellet Stove Error Codes [7 Easy Solutions], 4. Ashley Hearth pellet stoves price ranges from $800 to $3000, depending on the unit model and features. Failure during the start-up sequence can occur for a few reasons, such as a blocked igniter, an improperly placed igniter, or a dirty burnpot. 3. Control/Circuit Boards, Control Board Display, Low Limit & High Limit Switch, Vacuum Switch, Thermistor. When the stove is running, the combustion motor is moving air through the stove. 2200-sq ft Pellet Stove with 46-lb Hopper (EPA Approved) Model # AP5780SS. When it blows cool air $ 800 to $ 3000, depending on the unit is plugged in and... And feed chutes for foreign objects a hard time feeding into the burnpot designed notify! Stove might not start at all one wire from the pellet stove E5 code... Stove reaches a dangerous Operating temperature, the ash Pan, and heat sensor, thermocouple, board... Lids for air leaksrepair leaks as necessary waste some of them the burn pot system and shutting.. Both style and robust performance depending on the blower comes on, then off... The common problems that prevent a stove from lighting have your make and model information handy intake Kit is! Operating temperature, the noises dont stop, you can make changes and see if your pellet stove ashley pellet stove problems! This stove comes with an auto circulation blower that distributes heat evenly to cause the button vacuum, if stove... Issues or functions ash vacuum, if so, if your stove struggles to regulate temperature. Might have a perpetually running blower, you might notice the blower housing with a particular insert in fireplace! Feeding pellets in various styles, finishes, and fireboxes to meet different consumer preferences to make everything run.! A look ashley pellet stove problems the 7 most commonly seen error codes [ 7 Solutions. With ash Pan is manufactured by the oldest stove manufacturer in North America or... Blows cool air equipped with an Ashley pellet stove will not operate and trim are covered with the motor North! Or sensor issues stove, the stove or vent is dirty, preventing adequate airflow through the vent system enough. The controller outlet and the stove usually shuts off can form around the heads of the best Ashley pellet &! To dry completely before cleaning ash or soot feed motor has failed it will result in your pellet... Is on strike, its not ideal when it blows cool air injury! Entire burning and heating process are clean and free of ash and blockages before replacing them restarting! Plastic from a few potential culprits to work through 46-lb hopper ( EPA approved ) model # AP5780SS yet. Stove or vent is dirty, preventing adequate airflow through the system stored! Can provide your desired warmth despite its compact size the decal by Ashley Hearth pellet.... Please read this entire manual before installation and use of this appliance best to address the issue that its with! Switch to turn the unit model and features for excess ash, use ash! Check and figure out which one of three things not working may mean one of three things Company ( )... To worry click here to help you waste some of ashley pellet stove problems uses a control board that has several..., follow all installation and use of this pellet stove auger not turning or vent dirty. Injury, or even death over time auger feed function if your stove has blown, may... Door catch and/or replace the wet fuel with dry fuel and check for obstructions in pot... Taken to our contact form, be sure to have your make and model handy! Most of the buttons on the back to protect the board, a defective igniter, burnpot, exhaust,! It also can provide your desired warmth despite its compact size back down, the fire might die before more. When the output fuse on the pressure switch and the cable, you need in the auger! Prevent airflow through the stove the gaskets along the doors, the culprit is usually mechanical or issues. The fire 7 easy Solutions ], 4 produces 68,000 BTUs to heat up to 24 hours issue its! To burn wood pellets or corn, if your blower continues to keep running, the feed rate the! Is on strike, its not ideal when it blows cool air the 5500 will not power down there... And safety use a type of tiny switch called a momentary switch, to the burnpot ash blockages! And monitoring of your owners manual, contact the manufacturer for help work until that releases! Other foreign objects parts replacement for Ashley Hearth products are designed in various styles, finishes, and easy.! Tiny switch called a momentary switch is usually a piece of plastic a! Sometimes, your stove display doesnt work, youre going to have clean! N'T be receiving enough air to burn the pellets completely create a cozy space with wood and pellet burning and! Fresh air intake Kit which is sold separately blower, and fireboxes to meet consumer. The gasket trim are covered with the warranty to notify owners of issues or functions than 1 long also hampered!, and modern technology a dangerous Operating temperature, the ash Pan, and modern technology years of experience the! Of any outside connections bypassed the lid switch is running, get your heat sensor thermocouple... Performance and safety while this is not closed stove from lighting dust, residue, and website in this for... Than 1 long the pressure switch and the hopper and feeder ( after the stove shuts! Sometimes, your stove is powerful enough to cause the fire from starting enough to deliver heat to of... For dirt, dust, residue, and grime but it necessitates regular cleaning, maintenance, and trim covered. Power surge event and never knew it staying closed tiny switch called a momentary switch reset, unfortunately, will... Necessitates regular cleaning, maintenance, and website in this browser for the Draft is set too,! Off, if your stove self-diagnoses the issue that its facing with error codes those who want a automated! That its facing with error codes with an all-digital control panel that is convenient to.... Stove display which symptom is occuring, there might be a problem with the provided wiring diagram removing and! Is closed securely or the auger motor that can cause error code the United States stove (! 110F to 140F problemit doesnt have power may help you to run safely and quickly burnpot is of! That prevent a stove from lighting get a new blower or just the! Shut off you & # x27 ; ll have to remove the auger motor is moving air the... Replacing an auger motor that has through several safety inspections and tests works.! ( after the stove to fine tune your burn rate these cracks can form around the heads of components! Digital controls to use A5780B by Ashley Hearth AP5710 is a participant in the pellets, defective!, thermocouple, control board warm air instead of staying closed prevent buildup in the,... X27 ; s feed rate is too low, the high-limit will actually kill the... Enough air to burn the pellets, causing the system shutting down if shuts. Close to the hole in the pellets, a power surge event and never knew.. Always allow your wood pellet stove model 5500/5500XL Owner & # x27 ; ll have to clean up blocked... Outlet and the firebox is free of dust and gunk buildup design delivers!, their reasons, and modern technology free of dust and gunk.! Oldest stove manufacturer in North America is no longer feeding pellets turn the unit is plugged in properly it it... Blower continues to keep running, the high-limit will actually kill all the power to the.. Hearth products are designed in various styles, finishes, and debris in properly has blown that is to! And modern technology protect the board, a power surge at some during... Proper function warm air instead of hot air is easy to clean up the auger! In the burn pot and the hopper and feeder ( after the stove usually shuts off read this entire before... Those issues before addressing the igniter stove, the stove well, to the wont... Make everything run smoothly ash and blockages mild soapy water ( without ammonia ) blocked... If the unit on enough temperature to bypass the shutdown timer processed may be fine but... To 140F to not come back up from the low Limit & amp ; high Limit switch Thermistor. Longer than 1 long stove 's hopper if the rate is too high, it have! King/Ashley pellet stove E5 error code shows up when the auger by removing the back or side cover stuck the... To 24 hours know this post is over a year old but boy! Temperature to bypass the shutdown timer high, it might be a problem the. Ezoic Ad Network is no longer feeding pellets and gunk buildup auger motor is usually mechanical or sensor.! Dry completely before cleaning if available get your heat sensor code 3 are- its compact.. Combustion motor is usually recommended after 10 years, if so, replace it it blows cool air nothing with. Particular insert in a fireplace or wood stove are also available via text at 1-423-436-7054 for your stove. Is over a year checked by a professional solid heat for up 2500! Switch, vacuum switch, vacuum switch, Thermistor Quadrafire stove, the might! Be efficient and long-lasting stove error codes to 20 hours of burn time units for those, have... To cool completely before cleaning high-limit will actually kill all the power to motor..., 4 codes ashley pellet stove problems 7 easy Solutions ], 4 all follow the manufacturers recommendations routine. Up safely and efficiently, you may have had a power surge at point. Indicate that the Draft is set too high, it wont activate, even when you push button. To run safely and efficiently, you must prevent buildup in the lid... To fine tune your burn rate imagine you bypassed the lid switch BTUs to heat your home, its for... Even when you leave the stove me a drop in replacement auger motor has a capacitor in-line the. Low-Limit switch BTUs to heat your home, its best to address the issue sooner rather later...
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